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Ordering / Shipping
If you have any questions that are not addressed here or would like to contact us for any reason, please emails us at CustomerCare@BestAmericanArts.com for a speedy response on any questions or issues you may have.
How do I to return an item?
If you decide, for any reason, you don't simply love an item from us, return the item in unused condition within 60 days for an exchange or full refund. Our return address is as follows...
Best American Arts
1391 W 5th Ave #342
Columbus, OH 43212
Along with the item you are returning, please also include a copy of your receipt or a simple note with your name and order number. If you would like to exchange, please include a note about which item(s) you'd like to exchange for and we will charge or refund the difference to the card that was used for purchase. You will receive a confirmation email with the details of your refund once we have processed your return.
We guarantee your satisfaction on every purchase and always cover return shipping in the event of a product defect or problem caused by our error. If you ever have a question or concern, please don't hesitate to contact us at CustomerCare@BestAmericanArts.com
What forms of payment do you accept?
We accept Visa, Mastercard, and American Express credit or debit cards. If you'd like to arrange to use PayPal then please email us a list of the items you would like and we can send you a custom invoice.
Do you take orders over the phone?
For PCI compliance and to provide our customers the best security we do not accept orders over the phone. Customers can use the standard secure checkout on BestAmericanArts.com or ask us to invoice them via PayPal.
I have lost, misplace, or otherwise damaged an earring. Do you sell single earrings?
We do! However, since many of our pieces are hand-finished we handle each on a case-by-case basis. Primary factors include the age and style of earring. Some styles are more apt for a natural match than others, but if you are able to send a photo or two of your remaining earring then we should be to provide a suitable replacement. Unfortunately, some styles may no longer be available for replacement based on availability. Please contact us at CustomerCare@BestAmericanArts.com for more information.
I am an artisan. How can I submit my work for inclusion on your site?
We welcome inquiries from artists looking for gallery representation. Our primary categories include jewelry, ceramics, wood, and glass. All of the goods we sell are made in the United States, so collections should also adhere to that policy. If you would like to be considered for our site then send an email with your information and images of your collection to us at CustomerCare@BestAmericanArts.com.