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FAQ

If you have any questions that are not addressed here or would like to contact us for any reason, please emails us at CustomerCare@BestAmericanArts.com for a speedy response on any questions or issues you may have.

General

How do I to return an item?

If you decide, for any reason, you don't simply love an item from us, return the item in unused condition within 60 days for an exchange or full refund. Our return address is as follows...

Best American Arts
1391 W 5th Ave #342
Columbus, OH 43212

Along with the item you are returning, please also include a copy of your receipt or a simple note with your name and order number. If you would like to exchange, please include a note about which item(s) you'd like to exchange for and we will charge or refund the difference to the card that was used for purchase. You will receive a confirmation email with the details of your refund once we have processed your return.

We guarantee your satisfaction on every purchase and always cover return shipping in the event of a product defect or problem caused by our error. If you ever have a question or concern, please don't hesitate to contact us at CustomerCare@BestAmericanArts.com

What forms of payment do you accept?

We accept Visa, Mastercard, and American Express credit or debit cards. If you'd like to arrange to use PayPal then please email us a list of the items you would like and we can send you a custom invoice.

Do you take orders over the phone?

For PCI compliance and to provide our customers the best security we do not accept orders over the phone. Customers can use the standard secure checkout on BestAmericanArts.com or ask us to invoice them via PayPal.

I have lost, misplace, or otherwise damaged an earring. Do you sell single earrings?

We do! However, since many of our pieces are hand-finished we handle each on a case-by-case basis. Primary factors include the age and style of earring. Some styles are more apt for a natural match than others, but if you are able to send a photo or two of your remaining earring then we should be to provide a suitable replacement. Unfortunately, some styles may no longer be available for replacement based on availability. Please contact us at CustomerCare@BestAmericanArts.com for more information.

I am an artisan. How can I submit my work for inclusion on your site?

We welcome inquiries from artists looking for gallery representation. Our primary categories include jewelry, ceramics, wood, and glass. All of the goods we sell are made in the United States, so collections should also adhere to that policy. If you would like to be considered for our site then send an email with your information and images of your collection to us at CustomerCare@BestAmericanArts.com.

Care Instructions


How do I care for my jewelry or home decor pieces?

Please view our Cleaning & Care Guide for instructions. Make sure any products you use are safe for the material (metal, gemstones, etc) featured in your piece. In some cases it may be best that the artist refreshes the piece. Please contact us if you feel a refresh is in order.


Issues


My jewelry was mishandled, dropped, or otherwise needs a repair. What can be done?

Even with the best craftsmanship and the utmost care breaks, drops, and other issues will inevitably cause harm to some pieces. In some cases the artist may be able to repair the piece. Please contact us for more information and options. If available, kindly include a photograph of the piece needing repair.

What if I have an allergic reaction?

We're very informed about the metals used in the jewelry we carry and to our knowledge allergic reactions have no occurred. If you do happen to suffer a problem from one of our pieces then we will gladly accept the return and provide a refund. Unless otherwise noted all earring backs are made with sterling silver and the majority of our jewelry is either fines silver, sterling silver, gold plated bronze, patinaed bronze, or oxidized bronze.


Shipping


What are my shipping options and when can I expect my delivery?

We ship all orders within 24-48 hours and utilize the United States Postal Service. More detailed information is available on our general shipping information page.

Can I receive my order by a given date or can I delay shipment of my order?

Yes, we are happy to work with you regarding delayed shipment, shipping to a different address, special instructions, etc. Email us any requests CustomerCare@BestAmericanArts.com

I gave you the wrong address or ordered the wrong item. How do I fix that?

Yes, as along as your order hasn't shipped then we're happy to make any changes. Please email us as soon as you notice a discrepancy in your order : CustomerCare@BestAmericanArts.com

Do you ship to worldwide?

We've had the pleasure of selling pieces to people around the world. Please contact us if you do not see your country listed during checkout or have any questions about ordering internationally.

Do you ship to PO (or APO / FPO / DPO) Boxes?

We're happy to ship your order to a PO, APO, FPO or DPO boxes. Please contact us if you have any questions.

How much duty and taxes are charged on international orders?

Duty and customs tariffs (or Value Added Tax (VAT)) is a tax set by the destination country's customs authorities. These fees vary between countries with some countries imposing little or no import tax. Please look into your country's import policies to find out if you will be charged any tax upon import. Customers are responsible for paying any additional import fees.